Customer Service
- Total activity 251
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 123
Articles
Recent activity by Customer Service-
Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
Any orders placed including available items will be fulfilled by the team as soon as possible. Available items will ship immediately, and the pre-order items will ship at a later date in the select...
-
How far do the jaws open when the vise is reversed?
When the jaws are reversed the minimum internal diameter is approx 60mm, and the maximum internal diameter on the 82mm Fractal Vise is approx 175mm, and on the 32mm Fractal Vise the maximum interna...
-
Can I disassemble my Driver?
You can! We have designed the driver to be serviceable so you can take apart your MetMo Driver for cleaning, servicing, and maintenance.
-
How does the double threading on the MetMo Pen work?
The double threading uses 6 clockwise multi-start threads, which means that you machine a thread starting from 0 degrees then index the machine by 45 degrees and machine the exact same thread again...
-
How does the Grip lock in position?
The simple answer is friction. The thread on the centre spindle works against the thread on the adjuster to lock into position. The finer thread on the head portion of the adjustment helix means t...
-
What's the point in Helico?
We created Helico with the goal of making the ultimate desk toy, injecting as many awesome features as physically possible and then stripping out anything that was overly complex or straight up did...
-
Can I swap the pins around in my Cube?
The pins can be removed, but each pin has been fitted to a specific side of that specific Cube, and will only work in the side it has been fitted to the correct way up. If both pins have fallen out...
-
What if my parcel gets lost?
You'll have access to a tracking number for your order once it's been processed. If the tracking number doesn't update for 14 days, you can get in touch with our customer service team on hello@m...
-
Can you send my order later?
We generally aim to process and ship orders within 1 working day, though in busy periods this can take up to 3 working days. If you'd like to request a later delivery date, please enter your chosen...
-
I forgot to add a discount code to my order! Can you put it in for me?
We're unfortunately unable to apply discount codes retroactively, so we recommend double checking all information including discounts before you place your order.