Customer Service
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Recent activity by Customer Service-
How do I clean Helico?
Avoid submerging Helico in water, particularly salt water. A lint-free cloth will help remove a lot of dust and dirt from Helico though you may wish to go deeper than that. A small brush (such as a...
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Can I clean my Cube?
A wipe with a lint-free cloth should help keep the Cube in decent order. For anything heavier, you may want to take your Cube pins out and service it. We have a handy tutorial for this here. Pleas...
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Why is my refund not exact?
In cases of refunds that are not in British Pound Sterling (GBP), MetMo will refund the British Pound Sterling (GBP) amount to the customer and are not responsible for variances in currency values ...
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What do I need to build the shed?
Instructions on how to build the shed are included, and all you need to complete the kit is PVA glue, a cutting mat, a craft knife and paint.
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Is it safe to use?
Yes, when used correctly. Retract the blade when not in use, handle with care to avoid injury and keep out of reach of children.
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What happens if I am incorrectly charged duties?
If you believe you have been charged incorrectly please get in touch with our customer service team on hello@metmocube.com. If you can provide a copy of the invoice you receive we can review this.
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How do I get a refund on customs costs?
If you do not select a 'Customs and Duties Paid' or 'No Tariffs' option at checkout, you may be required to pay customs costs, additional taxes, and duties on your order. These costs are not levied...
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What can I do if the pins are stuck?
If one or both of the pins are stuck in your Cube, it's likely some dust or debris has gotten into the Cube and is obstructing the pins. You can remove the pin using super strong double sided adhes...
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How will I know that my Pre-Order has been despatched?
We will begin despatch at the start of the month. Once your order has been processed and fulfilled you'll receive an email with tracking information.
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Will the Fractal Vise rust? Can it get wet?
The Fractal Vise is primarily made from non-ferrous materials and features stainless and treated steels that stave off rust. If you're using your vice for wet drilling and need some liquid action, ...