Customer Service
- Total activity 251
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 123
Articles
Recent activity by Customer Service-
How do I clean the Pen?
To clean the aluminium Pen, use a little dish soap and warm water to clean the outside of the Pen. Do not immerse the Pen in water, but rather use a cloth or any lint-free fabric. Remove the ink ca...
-
Will my MetMo Grip rust?
The body is made from stainless steel so won't rust, and the threaded portion is coated to prevent corrosion.
-
Can I polish Helico?
Over time, the brass centre of Helico may lose its shine but the good news is that it can be brought back to life with ease, simply by using a Brasso-style metal polish. Gently rub the surface unti...
-
How big is the Cube?
The MK3 Cube is 40mm x 40mm x 40mm (1.57in x 1.57in x 1.57in) and weighs 512g.
-
When will I receive my refund?
If you return your order due to retailer error or product faults, your refund will be processed when the item is received into our warehouse and the error or fault is confirmed. If you return y...
-
Do I have to pay import duty?
Unless otherwise selected by the customer at checkout, we ship to all countries outside of the UK on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or ...
-
Can I cancel my order?
Once your order is placed we aim to process it within 1 working day. Because of this, we can't guarantee a cancellation or amendment of an order once it's been placed, though you can send our custo...
-
Can I take the Edge on a plane?
The Edge might be restricted in certain places like airports, so we wouldn't recommend having it in your cabin luggage. Always check your airline's specific policy before flying to avoid any issues...
-
Is the mug dishwasher safe?
As the mug is made from enamel, we'd recommend hand washing it to preserve the finish and prevent chipping.
-
How do I check my points balance?
To check your points balance, log into MetMo Rewards by clicking on the widget in the bottom left of the website. You can then see your points, as well as redeem points for money off, join our refe...