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Recent activity by Customer Service-
Where is my order?
We aim to process and ship orders within 1 working day, but in busy periods this can take up to 3 days. Once your order has been processed you'll receive tracking information via email. We use Roya...
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Can I change my delivery address?
Once your order is placed we aim to process it within 1 working day. Because of this, we can't make changes or amendments to delivery addresses. We recommend you carefully check your order detai...
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Is the Edge legal?
The Edge is a non-locking blade multi tool and is legal to own. It complies with all regulations, no matter what country you’re in.
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How do I earn MetMo points?
For every £1 you spend with us, you’ll receive 5 points. These can be redeemed back on ANY MetMo product with each point being worth 1p. Once you’ve saved up 500 points, you’ll receive your first d...
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How do I find my shipping wave?
If you order a pre-order item, you will have selected a shipping wave when adding the item to your cart. The order confirmation email you receive will also have the shipping wave listed under the p...
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What is the Fractal Vise made of?
Fractal Vise is made up stainless steel, hard anodised aluminium, and high tensile brass. See the full breakdown of the material options below!
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Pen Care Videos
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How big is the Piston?
The MetMo Piston is 60mm x 20mm (2.3" x 0.78"). The brass Piston weighs 149g (5.25oz). The stainless steel Piston weighs 320g (11.25oz).
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What is the Multi Drive made of?
The Multi Drive is made of hardened martensitic stainless steel, grade 440, hardened tool steel, and hard anodised aluminium.
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How do I clean the Driver?
A quick wipe down with a lint free cloth will help remove most dirt and greases. If your Driver gets particularly caked, you may want to disassemble it to clean and apply new lubricant to keep ever...