Customer Service
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Returns Policy
Return Process To open a return, please go to your customer account or click here to view your past orders. You can only submit a return request on orders which have been fulfilled or partially ful...
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How long does shipping take?
Estimated shipping times can vary, but generally FedEx and UPS shipping times are as follows: UK - Next working day USA - 1-3 working days EU - 3-5 working days Rest of the world - 7 working day...
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How long do orders take to process?
We aim to process orders within 1 working day, but in busy periods this can take up to 3 working days. Orders placed on a 'pre-order' basis will have a different fulfilment process, and can vary f...
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What size T-shirt should I get?
Available in unisex adult sizes S-XL, relaxed fit. SizesSMLXLHalf Chest51.5cm55.5cm58.5cm61.5 cmBody Length71cm75cm77cm79cmSleeve Length22.5cm22.5cm25.5cm25cm Our returns policy lasts 30 days from ...
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How big is the Edge?
Size:The Edge is 50mm (1.96") x 10mm (0.39") x 8mm (0.31”). Weight:The Aluminium Edge weighs 17g (0.6 Oz).The Stainless Steel Edge weighs 30g (1.1 Oz).The Titanium Edge weighs 22g (0.8 Oz).
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When will my order ship?
If you have a pre-order item, it will ship in the selected shipping wave.
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How big is the Fractal Vise?
Size: The 32mm (1.2") Fractal Vise is 56.5mm (2.2") x 38mm (1.5") x 44mm (1.73"). The 82mm (3.2") Fractal Vise is 140mm (5.5") x 38mm (1.5") x 44mm (1.73"). Weight: The Black Fractal Vise 32mm (1...
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Grip Care Videos
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What does the Piston do?
The Piston is a satisfying fidget and a work of engineering joy. It allows you to experiment with an aerodynamic bearing which provides a smooth motion and tactile feedback. Basically, it's loads o...
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How big is the Multi Drive?
The Black Multi Drive is 21g (0.7 Oz). The Black Steel Multi Drive is 29.2g (1.0 Oz). The Stainless Steel is 52.1g (1.8 Oz). They're all 10mm (0.39") x 10mm (0.39") x 138mm (5.4").