Customer Service
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Recent activity by Customer Service-
Why does the Grip cost £119.99?
Stainless steel, while extremely durable, is costly and difficult to work with. Getting the threads of the Grip precision machined requires a specialist manufacturer, one who we've worked with befo...
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How big is Helico?
The Helico pair is 25 x 40mm and weighs 50g.
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Returns Policy
Return Process To open a return, please go to your customer account or click here to view your past orders. You can only submit a return request on orders which have been fulfilled or partially ful...
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How long does shipping take?
Estimated shipping times can vary, but generally FedEx and UPS shipping times are as follows: UK - Next working day USA - 1-3 working days EU - 3-5 working days Rest of the world - 7 working day...
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How long do orders take to process?
We aim to process orders within 1 working day, but in busy periods this can take up to 3 working days. Orders placed on a 'pre-order' basis will have a different fulfilment process, and can vary f...
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What size T-shirt should I get?
Available in unisex adult sizes S-XL, relaxed fit. SizesSMLXLHalf Chest51.5cm55.5cm58.5cm61.5 cmBody Length71cm75cm77cm79cmSleeve Length22.5cm22.5cm25.5cm25cm Our returns policy lasts 30 days from ...
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How big is the Edge?
Size:The Edge is 50mm (1.96") x 10mm (0.39") x 8mm (0.31”). Weight:The Aluminium Edge weighs 17g (0.6 Oz).The Stainless Steel Edge weighs 30g (1.1 Oz).The Titanium Edge weighs 22g (0.8 Oz).
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When will my order ship?
If you have a pre-order item, it will ship in the selected shipping wave.
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How big is the Fractal Vise?
Size: The 32mm (1.2") Fractal Vise is 56.5mm (2.2") x 38mm (1.5") x 44mm (1.73"). The 82mm (3.2") Fractal Vise is 140mm (5.5") x 38mm (1.5") x 44mm (1.73"). Weight: The Black Fractal Vise 32mm (1...
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Grip Care Videos