Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
How will I know that my Pre-Order has been despatched?
We will begin despatch at the start of the month. Once your order has been processed and fulfilled you'll receive an email with tracking information.
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Customer Service created an article,
Can I cancel my Pre-Order?
If you place a pre-order, we can cancel your order up to 7 days before fulfilment is due to begin. If you backed a crowdfunding campaign, we can cancel your order up to 30 days before fulfilment is...
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Customer Service created an article,
When will I be charged for my Pre-Order?
You will be charged at the time of purchase just like any other order.
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Customer Service created an article,
Can I place a Pre-Order alongside items that are in stock, and will they arrive together?
Any orders placed including available items will be fulfilled by the team as soon as possible. Available items will ship immediately, and the pre-order items will ship at a later date in the select...
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Customer Service created an article,
When will my order ship?
If you have a pre-order item, it will ship in the selected shipping wave.
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Customer Service created an article,
What are the shipping waves?
Some products can only be made in small batches, so the shipping waves allow you to pre-order a product that hasn't been made yet! You will select a dispatch month when placing the order, and this ...
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Customer Service created an article,
How far do the jaws open when the vise is reversed?
When the jaws are reversed the minimum internal diameter is approx 60mm, and the maximum internal diameter on the 82mm Fractal Vise is approx 175mm, and on the 32mm Fractal Vise the maximum interna...
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Customer Service created an article,
How big is the Fractal Vise?
Weight: Black 32mm (1.2") 395g (14 Oz), Stainless St 32mm (1.2") - 630g (1.2 lb), Black 82mm (3.2") - 485g (1 lb),Stainless St 82mm (3.2") - 722g (1.6 lb) Size: 32mm (1.2") Version: 56.5mm (2.2") ...
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Customer Service created an article,
What is the Fractal Vise made of?
Fractal Vise is made up stainless steel, hard anodised aluminium, and high tensile brass. See the full breakdown of the material options below!
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Customer Service created an article,
What are the different jaw options for the Fractal Vise?
Fractal jaws: The fractal jaws will clamp any difficult shape, like round tubes, irregular mouldings, or miniature bananas! They give you a secure way to hold your commonly unclamp-able parts, so y...