Customer Service
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Recent activity by Customer Service-
Can I buy ink refills for my MetMo Pen?
Standard Parker type pen refills will work for MetMo Pen and are widely available for purchase. We designed the Pen to work primarily with standard G2 refills which have a length of 98mm and a barr...
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What can the Grip do?
The MetMo Grip is (4?) in 1 tools; An adjustable wrench A box opener Hex bit holder A handy bottle opener, for when the job's done. All of that comes with a nifty belt loop for easy storage and ...
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Can I still get the all brass Helico MK1?
Unfortunately our original supplier of Helico MK1 are no longer in business. While we haven't been able to find a new manufacturer for the all brass version, we didn't want to lose Helico. Instead,...
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What do I do if a pin comes out of my Cube?
The best way to put a pin back in to the Cube is to place the point-end into the slot and rotate the pin slowly until it is lined up with the rest of the hole. It should then slide in without any t...
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Why was my order returned without being delivered?
On some occasions, we will receive items back to us as the postal or courier service has been unable to deliver. We will notify you of the circumstances to arrange either redelivery or a refund....
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Are the pins in the Cube lubricated?
The pins are pre-lubricated for the best possible performance. Please don’t remove any lubricants you find on the pins; the lubricant is important for the Cube to function at its best. You wouldn’t...
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How is the Cube made?
The MetMo Cube is machined from solid stainless steel using advanced wire EDM (electrical discharge machining). Electrical Discharge Machining is a method of shaping metal to extreme tolerances and...
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Why do you need my phone number?
Telephone numbers are requested as part of the courier's service. We will provide the courier with a contact telephone number for your order if requested. The couriers are prohibited by law to shar...
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What do I do if I've received a faulty item?
We're so sorry if you've received a faulty item. Please get in touch with our customer service team on hello@metmocube.com as soon as possible so we can get this sorted for you.
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What do I do if I'm missing an item, or receive an incorrect item?
We're so sorry if you've received the wrong order. Our small team work hard to get things right, but human error can occur! Please get in touch with our customer service team with as much detail as...