Customer Service
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Recent activity by Customer Service-
Will the new US tariff rules affect my order?
For US customers there are new rules around importing products. Orders which previously would not require any import duty to be paid will now be subject to additional import and customs fees. MetMo...
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When will I be charged for my Pre-Order?
You will be charged at the time of purchase just like any other order.
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Can I disassemble my Fractal Vise?
Like all MetMo tools, the Fractal Vise is fully serviceable and we'll provide all the Allen keys you need for this. Check out the video below to see the full assembly.
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Driver Care Videos
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How is the Piston made?
The Piston is made from HTB1 high tensile brass or 316 stainless steel. The cylinder block is machined and bored on a precision CNC machine, and the Piston pin is precision ground to create a perfe...
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Can I get replacements for my lead or blades?
You can get replacement graphite or blade packs once the Multi Drive launches on our website. The graphite lead and blades for the Multi Drive are standardised, using 10A blades and 3.15mm graphite...
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What do I do if I've not received my order?
If you're expecting to have received an order but it's not yet arrived, please get in touch with our customer service team on hello@metmocube.com We kindly request that you get in touch within 30...
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Will the Driver rust?
The Driver is made up of majority non-ferrous materials and features stainless and treated steels that stave off rust. The brass parts of the Driver will patina over time, which is completely natur...
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Will my Pen rust?
Nope! The Pens are made from non-ferrous materials and will not rust. The brass components will patina over time, which is a completely natural process and will give brass Pens a unique aged look.
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How is the Grip made?
Precision manufactured using five axis CNC machinery, the Grip is a cut above the rest. With the precise tolerances achievable with modern manufacturing, our re-imagining of this wrench is more flu...